Job Description

The position is an evolving position with varied tasks and responsibilities within the customer experience team. The incumbent will be responsible for opening service tickets and debugging support and optimization requests.

The incumbent will be responsible for importing data for clients, changing and customizing templates, correcting and modifying SQL queries and, if necessary, documenting procedures and other tools to help clients use ParaSolution.

The incumbent will also manage PCI’s internal network and hardware while having the opportunity to support the web development team. He/she must be bilingual and have a good knowledge of French and English to ensure professional communication (verbal and written) with all our clients.

Tasks

The tasks to be performed are varied and may include :

  • Responding to customer emails and calls for support and optimization of ParaSolution
  • Following-up on external and internal customer requests through the JIRA application
  • Creating/modifying SQL queries
  • Importing data
  • Creating technical documentation of support and service processes
  • Any other related tasks

Skills

  • Minimum education: Diploma of College Studies (DCS) or an Attestation of College Studies (ACS) in computer science, IT or equivalent
  • Minimum 1 year experience
  • Knowledge of SQL queries and database management  
  • Knowledge of ticket management systems (JIRA, an asset)
  • Knowledge of server management
  • Knowledge of networking
  • Basic programming knowledge (HTML, CSS. Json, PowerShell)
  • Knowledge of the Microsoft Office suite
  • Great knowledge of French and English (written and oral)
  • Attention to detail

Conditions

  • Full time position in the Province of Quebec
  • 40 hour per week (The team must be present between 8:00 am and 4:30 pm)
  • May be required to work overtime when necessary

Perks

To be discussed based on expertise and experience. PCI offers a competitive compensation package as well as group insurance, a group RRSP program and a deferred profit-sharing plan. Adapting to the new normality, PCI, based in downtown Montreal, also allows for a portion of the work to be done from home.

Interested candidates can send their resume to hiring@premiercontinuum.com.  

We are an equal opportunity employer and have an equal employment opportunity program for women, aboriginal people, visible minorities, and people with disabilities.

About Premier Continuum Inc. and Parasolution ®

Develop your skills with a team that cares about you. Founded in 1997, Premier Continuum Inc. (PCI) is a fast-growing family business with over 15 employees and several collaborators. PCI specializes in resilience, business continuity, IT recovery and risk management. Our ParaSolution software, which you will be working with on a daily basis, is recognized as one of the best in the world by Gartner and has been named a “Champion” in the Emotional Footprint Awards by SoftwareReviews for its customer focus. PCI’s customers include large and mid-sized organizations in the financial, telecommunications, government agency, manufacturing, and retail industries.

We stand by our core values of caring, efficiency, continuous improvement and innovation. This is a place where you can do important work surrounded by committed and talented people. With us, you will learn every day and develop your expertise. We are looking for someone who will actively participate in the evolution of forms, report and dashboard to keep ParaSolution on the cutting edge.

Want to join our team ?

Looking for an innovative and stimulating environment? Come develop your expertise with the support of experienced and competent colleagues who share your passion.