Frequently Asked Questions

Yes. To ensure a high-quality learning experience built on interaction, discussion, and knowledge sharing, all of our courses require a minimum of two participants to run.  

If a course does not reach the minimum number of participants, we will inform you approximately 10 calendar days before the scheduled start date. You will then have the option to transfer your registration to a future session or receive a full refund.

Yes. If you cancel at least 7 calendar days before the course start date, you may choose between a full refund or a transfer to a later session. If you cancel fewer than 7 calendar days before the course, you may still transfer your registration to another date or receive a 50% refund.

Course materials are typically shared between 10 and 7 calendar days before the training begins. This gives participants time to review key content in advance and arrive better prepared to make the most of the learning experience.

Payment is not mandatory at the time of registration, although we strongly recommend completing it as early as possible to secure your place with peace of mind. Full payment must be received at least 15 calendar days before the course start date.

We accept payment by credit card and bank transfer. If your organization has specific invoicing, procurement, or payment requirements, our team will be happy to help facilitate the process.

Our courses are generally delivered from 9:00 a.m. to 4:00 p.m. ET for French sessions and from 10:00 a.m. to 5:00 p.m. ET for English sessions, although schedules may vary depending on the format or course structure. Whenever possible, we also take participants’ time zones into consideration to create a more accessible and seamless learning experience.

Our virtual courses are delivered through Microsoft Teams or Zoom. We use trusted, user-friendly platforms that support a smooth and interactive experience, allowing participants to focus fully on learning, discussion, and practical application.

Yes. Your instructor will usually be confirmed 7 to 10 calendar days before the training begins. That said, to ensure continuity and maintain the quality of the learning experience, another qualified instructor may step in if needed.

If you encounter any issues accessing the platform, you can reach our team at education@premiercontinuum.com or by phone at 1-514-761-6222. We will be happy to assist you promptly so you can join the session as smoothly as possible.

Yes. BCI members receive a 5% discount on eligible training courses. To learn how to apply this discount to your registration, please contact education@premiercontinuum.com.

Yes. We offer group discounts for organizations registering multiple participants in the same course:

• 5% for groups of 3 to 9 participants  

• 10% for groups of 10 or more participants  

This is an excellent option for teams looking to strengthen internal capabilities, build shared knowledge, and develop a more consistent resilience culture across the organization.

No. Discounts are not cumulative. When more than one discount may apply, the most advantageous single discount should be selected.

Yes. We offer in-house training for groups, both virtually and in-person. This option is ideal for organizations looking to align learning with their specific context, train several employees at once, and build capabilities in a way that is both practical and efficient.

Yes. Premier Continuum delivers BCI courses in-person for organizations seeking a more immersive, high-impact learning experience.

As a Licensed Training Partner of the BCI, Premier Continuum delivers the CBCI certification course in person at both DRJ Spring and Fall :

• BCI - CBCI 7.0 Certification Course at DRJ Fall 2026
• BCI - Stakeholder Engagement for Resilience Professionals at DRJ Fall 2026

Premier Continuum offers consulting services designed to help organizations strengthen resilience in a practical, structured, and sustainable way.

Our areas of expertise include Business Continuity, IT Disaster Recovery, Crisis Management, Emergency Response, Risk Management, and Operational Resilience. We support organizations across the resilience lifecycle, whether they are launching a new program, formalizing existing practices, or looking to improve overall maturity.

Our consulting team is made up of professionals who are CBCI or MBCI certified and who have completed all courses offered by the BCI. Several of our consultants are also trained as ISO 22301 Lead Auditors, bringing recognized expertise and strong alignment with industry best practices.

Yes. We help organizations build Business Continuity Management programs from the ground up, using industry best practices and a hands-on approach.

Whether you are at the very beginning of your resilience journey or looking to structure an informal program, our team can guide you in building a solid foundation, developing the right plans, and embedding a stronger culture of resilience across your organization.

Because our consultants are certified CBCI or MBCI professionals who have completed the full BCI training path, clients benefit from expert guidance grounded in recognized methodology and real-world application.

Yes. Premier Continuum supports organizations at different maturity levels, including those that already have continuity or resilience practices in place and want to assess, optimize, or modernize them.

Our consultants help identify gaps, strengthen governance, improve efficiency, and enhance program effectiveness so your resilience efforts become more consistent, actionable, and sustainable over time.

Our team not only follows recognized best practices, but also teaches them through professional training and applies them in the field through consulting engagements.

Yes. We help organizations strengthen their crisis management capabilities by developing practical plans, improving coordination, and preparing teams to respond more effectively when disruptions occur.

Our consulting approach emphasizes collaboration, active listening, and agility, helping organizations become better equipped and more confident in managing crisis situations.

Our consultants continuously deepen their expertise through leading regional and international industry conferences, ensuring that the advice we provide reflects current best practices and evolving expectations across the resilience field.

Yes. IT disaster recovery is one of our core consulting areas. In today’s environment of growing cyber threats, organizations need recovery strategies and tested plans they can rely on.

Our experts assess IT environments and help organizations develop and strengthen their IT disaster recovery capabilities so they can stay alert, prepared, and resilient in the face of critical disruptions.

Our expertise includes business continuity, operational resilience, crisis management, IT disaster recovery and cyber resilience, risk management, and compliance.

Yes. We support organizations in identifying and understanding the risks, impacts, and dependencies that shape their resilience priorities.

This includes work related to business impact analysis, risk identification, and broader continuity foundations that help organizations prepare for disruption and recover more effectively. These activities are essential to building a stronger and more informed resilience program.

Because our consultants are trained in recognized industry methodologies and remain actively engaged with evolving best practices, clients can rely on guidance that is both rigorous and practical.

Yes. Premier Continuum helps organizations implement recognized best practices and strengthen the structure of their resilience programs in line with established frameworks such as ISO 22301.

Several members of our consulting team are trained as ISO 22301 Lead Auditors, which allows us to bring added depth and rigor when supporting organizations in aligning with the standard.

Combined with our CBCI and MBCI expertise and full BCI training background, this helps clients move toward a more formal, mature, and well-governed resilience approach

Yes. Our consulting services are designed to support organizations at the strategic, tactical, and operational levels.

This includes helping develop strategic, tactical, and operational plans, as well as supporting the management of business continuity, emergency response, crisis management, and IT disaster recovery plans.

Our goal is to provide guidance that is both practical and actionable.  

Absolutely. Our consulting approach is tailored to each organization’s context, priorities, and level of maturity.

With broad field experience across industries, our consultants adapt their support to your operational realities and resilience goals, whether you need targeted expertise in one area or broader guidance across your program.

Our clients also benefit from working with consultants who maintain their expertise through formal credentials, continuous professional development, and active participation in major regional and global industry conferences.

Premier Continuum offers an integrated approach that combines consulting services, certified training, and ParaSolution software.

This allows organizations to benefit from expert guidance, strengthen internal knowledge and capabilities, and support execution through purpose-built technology. Together, these three pillars help organizations build more resilient, structured, and sustainable programs over time.

This integrated model is especially powerful because our consultants are not only experienced practitioners, but also certified professionals who teach recognized best practices, follow industry developments closely, and apply those practices directly in client environments.