Business continuity Training

Yes. To ensure a high-quality learning experience built on interaction, discussion, and knowledge sharing, all of our courses require a minimum of two participants to run.  

If a course does not reach the minimum number of participants, we will inform you approximately 10 calendar days before the scheduled start date. You will then have the option to transfer your registration to a future session or receive a full refund.

Yes. If you cancel at least 7 calendar days before the course start date, you may choose between a full refund or a transfer to a later session. If you cancel fewer than 7 calendar days before the course, you may still transfer your registration to another date or receive a 50% refund.

Course materials are typically shared between 10 and 7 calendar days before the training begins. This gives participants time to review key content in advance and arrive better prepared to make the most of the learning experience.

Payment is not mandatory at the time of registration, although we strongly recommend completing it as early as possible to secure your place with peace of mind. Full payment must be received at least 15 calendar days before the course start date.

We accept payment by credit card and bank transfer. If your organization has specific invoicing, procurement, or payment requirements, our team will be happy to help facilitate the process.

Our courses are generally delivered from 9:00 a.m. to 4:00 p.m. ET for French sessions and from 10:00 a.m. to 5:00 p.m. ET for English sessions, although schedules may vary depending on the format or course structure. Whenever possible, we also take participants’ time zones into consideration to create a more accessible and seamless learning experience.

Our virtual courses are delivered through Microsoft Teams or Zoom. We use trusted, user-friendly platforms that support a smooth and interactive experience, allowing participants to focus fully on learning, discussion, and practical application.

Yes. Your instructor will usually be confirmed 7 to 10 calendar days before the training begins. That said, to ensure continuity and maintain the quality of the learning experience, another qualified instructor may step in if needed.

If you encounter any issues accessing the platform, you can reach our team at education@premiercontinuum.com or by phone at 1-514-761-6222. We will be happy to assist you promptly so you can join the session as smoothly as possible.

Yes. BCI members receive a 5% discount on eligible training courses. To learn how to apply this discount to your registration, please contact education@premiercontinuum.com.

Yes. We offer group discounts for organizations registering multiple participants in the same course:

• 5% for groups of 3 to 9 participants  

• 10% for groups of 10 or more participants  

This is an excellent option for teams looking to strengthen internal capabilities, build shared knowledge, and develop a more consistent resilience culture across the organization.

No. Discounts are not cumulative. When more than one discount may apply, the most advantageous single discount should be selected.

Yes. We offer in-house training for groups, both virtually and in-person. This option is ideal for organizations looking to align learning with their specific context, train several employees at once, and build capabilities in a way that is both practical and efficient.

Yes. Premier Continuum delivers BCI courses in-person for organizations seeking a more immersive, high-impact learning experience.

As a Licensed Training Partner of the BCI, Premier Continuum delivers the CBCI certification course in person at both DRJ Spring and Fall :

• BCI - CBCI 7.0 Certification Course at DRJ Fall 2026
• BCI - Stakeholder Engagement for Resilience Professionals at DRJ Fall 2026